FAQs

About the BuyCheapCables money back guarantee and returns

About shipping

About payment and checkout

About privacy and security

About order cancellations

Contact Us

What is your Money Back Guarantee?

We are committed to customer satisfaction. All our products are covered by BuyCheapCables 30 Day Money Back Guarantee. If you aren't happy with your purchase, send it back unused within 30 days, and we will refund the amount of the merchandise ordered. Please note that BuyCheapCables 30 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. The customer is responsible for the return shipping costs.

What is your return policy?

BuyCheapCables customers are covered by BuyCheapCables Money Back Guarantee. If you aren't happy with your purchase, send it back unused within 30 days, and we will refund the amount of the merchandise ordered. Please note that BuyCheapCables 30 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc.

Returning an Item

To return an item, just follow these easy steps:

    Step #1: Please email us at buycheapcables@gmail.com to request a Return Merchandise Authorization (RMA) number. If you are returning a damaged or defective item and want a replacement, we will process your replacement order at this time.

    Step #2:Place a copy of your invoice in the box and write your RMA number on the invoice. This helps us expedite the processing of your return and allows us to refund your money promptly.

    Step #3:Ship the product to:

    BuyCheapCables Returns
    RMA#(WRITE YOUR ORDER#)
    5917 Oak Ave #349
    Temple City, CA 91780

Note: We recommend getting shipping insurance, as we can't be responsible for damage that occurs in transit. Save your tracking number, as this is your proof of return and so that you can track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item.

Refunds

When we have received and processed your return, we will send you an email confirmation. In approximately 5-7 business days you should see the credit on your credit card. The credit will be for the amount of the merchandise ordered, less any exceptions (see below). Please note, that we cannot reimburse you for any of the shipping charges associated with your original order.

Exchanges

Replacement products must be received in BuyCheapCables national distribution center within 14 days of issuing the shipping label, or your credit card may be charged for the second item shipped to you.

What are your shipping terms?

We ONLY ship to physical addresses in the United States.

When will my item ship?

We will ship this item within 3 business days of the day payment is verified. Once your item is shipped, you will receive a shipping confirmation email containing a link to our order status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page.

When will my item arrive?

The expected delivery time for packages differs depending on the location. If your item is shipping from our primary warehouse, it will most likely arrive at your location within 3-5 business days of shipment. If your item is shipping from a secondary warehouse, you can expect your shipment to arrive within 5-10 business days.

Can I track the shipment of my order?

Once your item is shipped, you will receive a shipping confirmation email containing a link to our Order Status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page. You may also visit our order status page and input your order number and billing zip code to obtain the same info.

Do you offer expedited shipping?

We offer Overnight, 2 Day and 3 Day shipping service for our customers on most products. We do not offer 3 Day shipping service to Alaska and Hawaii. Options and pricing are presented during the checkout process. You can also call us at 626-629-8619 for more information.

Do you ship to Canada?

Yes, we currently ship to Canada via USPS International First Class, USPS International Priority, FedEx International Ground, FedEx International Priority. (Prices will vary)

Do you ship to PO Boxes?

Yes, we ship to PO Boxes via USPS

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO via USPS

Do you ship internationally?

Yes, we currently ship to Australia, Canada, Germany, Israel, Japan, United Kingdom via USPS International First Class, USPS International Priority, FedEx International Ground, FedEx International Priority. (Prices will vary) If your country is not listed and would love to purchase from us, please message us and let us know.

Accepted countries list?

USA, Australia, Canada, Germany, Israel, Japan, United Kingdom

Do you charge sales tax?

State laws require that sales tax be charged on all orders shipped to addresses within the states of California at the current sales tax rate of 9.75%

What forms of payment do you accept?

We accept payment by Visa, MasterCard, American Express, Discover Credit. Other payment options include: PayPal and Amazon. During the checkout process, you will be asked to log in to your respective payment option(Paypal or Amazon).

Do you accept international credit cards?

We accept international credit cards from our accepted countries list. For security and fraud protection purposes, your order may go through strict verification processes.

Can I have my order shipped to an address that's not my billing address?

Yes, but if you'd like to ship to an address that's not your billing address (the address to which your monthly credit card statement is sent), please email us and let us know that your order is being shipped to an alternate address. Failure to do so may considerably delay the processing of your order or may result in automatic cancellation of order.

When I successfully submit an order, is the order approved automatically?

All orders are subject to final approval by our Customer Care Department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.

What is your privacy policy?

We respect the privacy of our users. Our Privacy Policy can be found here.

Is my online transaction safe?

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.

How do I cancel an order?

You may cancel an order by calling 626-629-8619 between 10:00AM-5:00PM PST Monday-Friday (please leave message) AND email us to cancel your order. Cancellations may be processed as long as the order has not been transmitted to the warehouse for shipping. In most cases orders are transmitted to the warehouse within several hours of the order being placed. Please leave a brief message explaining your inquiry.

How can I contact you if my questions aren't answered here?

BuyCheapCables is committed to customer satisfaction and we are always happy to hear from our customers! Please message us from the "Contact Us" form and we will respond back in a timely manner. Please add us to your safe sender list so we are not filtered to junk or spam folders when we respond.

Contact us or call us toll free: 626-629-8619 (10:00AM-5:00PM PST Monday-Friday) Every effort is made to respond to emails and voice mails within 1-2 business day. Please leave a brief message explaining your inquiry.

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